Client management gets harder when the work touches production. Most client management advice assumes you control the work or have full permissions to make changes freely. On client sites, you often do not. Ownership is unclear and approvals are required.
How to Define Ownership and Access
Ownership vs access, who decides what, and how to request permissions.
Website Ownership vs Access: Client–Agency Boundary
Website ownership vs access is where agency risk starts. Define the client–agency boundary so drive-by edits don't wreck results, trust, or velocity.
Who Decides What on a Client Website? For Agencies
Who decides what on a client website? Define decision rights, approval tiers, and tie-breakers so changes ship without fights or reversals.
How to Build Approval Workflows
Lightweight approval systems and how to get approvals without delays.
Intake Website Change Requests Without Chaos
Intake website change requests with one path, required context, and risk tiers. Stop scattered asks and ship faster without unreviewed urgency.
How to Manage Multiple Clients
How to scale client management and how to prevent conflicts.
Govern Multiple Client Websites Without Losing Your Mind
Govern multiple client websites with a standard baseline for intake, approvals, and standards—so teams ship faster with less context-switching.
Client Website Governance for Freelancers (No Chaos)
Client website governance for freelancers reduces risk and scope creep. Set boundaries, approval rules, and one intake path so "small edits" don't blow up.
When Stakeholders Disagree About a Website Change
When stakeholders disagree about a website change, work stalls and trust erodes. Use a tie-breaker, escalation path, and decision record to move forward.
All Articles
Website Ownership vs Access: Client–Agency Boundary
Website ownership vs access is where agency risk starts. Define the client–agency boundary so drive-by edits don't wreck results, trust, or velocity.
Who Decides What on a Client Website? For Agencies
Who decides what on a client website? Define decision rights, approval tiers, and tie-breakers so changes ship without fights or reversals.
Intake Website Change Requests Without Chaos
Intake website change requests with one path, required context, and risk tiers. Stop scattered asks and ship faster without unreviewed urgency.
Govern Multiple Client Websites Without Losing Your Mind
Govern multiple client websites with a standard baseline for intake, approvals, and standards—so teams ship faster with less context-switching.
Client Website Governance for Freelancers (No Chaos)
Client website governance for freelancers reduces risk and scope creep. Set boundaries, approval rules, and one intake path so "small edits" don't blow up.
When Stakeholders Disagree About a Website Change
When stakeholders disagree about a website change, work stalls and trust erodes. Use a tie-breaker, escalation path, and decision record to move forward.